Privacy Policy

Last updated: 24/07/2021

Thanks for choosing “KR4ALL™” (“KR4ALL™”, “Service”, “we”, “us”, “our”, KR4ALL Digital Health Services Private Limited”). We are pleased to make our Service available to you. KR4ALL™ includes the KR4ALL™ App, website, features, and other associated services. This is our Privacy Policy, which helps explain our information practices. This privacy policy along with the Terms of Service and any subsequent addendums, forms constitutes the  entire binding agreement between you and KR4ALL.™ 


If you install, use, access KR4ALL™ App or any of its features, you have read and accepted the terms of this Policy and terms of service. Please make sure to read these documents before using the app. By using KR4ALL™, you are entering into a binding contract(s) with KR4ALL™. Your contract with us includes this Policy, the Terms of service. If you don’t accept the agreement in its entirety please do not use, install, access KR4ALL™ app or any of its features.

You warrant and represent that any registration information and any other information including those of patients that you submit or otherwise provide to KR4ALL™ is true, accurate, complete, with informed consent where necessary and you have the necessary permission and authority where applicable and you agree to keep it that way at all times. Please we have no responsibility, process or ability to verify whether any information you provide is accurate or with required consent where applicable. You take full responsibility for any information shared including any direct or indirect consequences arising out of it. 

What information do we collect?

We collect the following types of information


  1. Registration

You provide us with your name, email address, phone number. Email address and Phone number help us authenticate and verify your identity to enable access to your account on KR4ALL™ App.


  1. Location 

We ask you for the location information and regional preferences to customize your experience by showing you relevant content. KR4ALL™ may collect and store the current and past location of your device if you permit. You have full control over whether to allow or not allow KR4ALL™ to collect this information by making changes to your device’s settings. If KR4ALL™ is unable to access your location information, KR4ALL™ may not function as intended.


  1. Information collected

     We may also collect the below information without prompt from your device:  

  1.  Device Identifiers.
  2.  IP Address.
  3. Device Information


The information provided by you is shared with the third party healthcare service providers listed on the app. We have no control over or responsibility in respect of third-party service providers. However, we take reasonable precautions and care to protect your personal and health information.

Why do we collect Information?

  • To provide you with our services
  • To improve our services
  • To connect you with service providers.
  • To communicate and interact with the service providers 
  •  Keep you updated.
  • To notify you of important information.
  • To communicate information relevant to you.
  • For any compliance requirements. 

Why do we need to process your information?

With other KR4ALL™ users: your username, medical information,  contact information, that you post or share with the third party service provider. You may also be able to provide patient details only with the consent of the patient. 


Collection of information occurs for the following:

  1. To use the platform services
  2. To help you connect with relevant service providers
  3. To further our interests within the limits defined by your rights.
  4. With your consent.
  5. To be able to provide you with service.


How do we share and use your information?

We analyze and use the information that we have to evaluate and improve KR4ALL™app experience for both users and service providers, develop, test new services and features, and conduct troubleshooting activities. We also use your information to communicate with you and share it with service providers you choose. We may also use information provided for (i) displaying relevant service providers based on requirement, location, type, parameters, etc. (ii) displaying location specific relevant information, (iv) improving search results, loading, performance, etc. 


Safety and Security: We try to ensure safety and security of our users and their information. We verify accounts and activity, and promote safety and security on KR4ALL™, such as we may investigate suspicious activity or violations of our policies, terms, etc., and to try and ensure that KR4ALL™ is being used legally.


We may collect, use, preserve, and share your information if it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, and safety of our users, KR4ALL™, or others. 


Children's Privacy

The app is available only for users above the age of 18 for now. If you think any minor has given information in violation of this privacy policy or misrepresented their age.
It is your responsibility to ensure your children and any minors in your vicinity do not use the app. Please inform us in case of any violation at the earliest possible.  Support@kr4all.com. We have no liability if mistakenly any minor uses the app.

Access

You can access your information by logging into your account. You can email us Support@kr4all.com with your registered email address.


Deletion

We may verify your identity before removing or deleting your data. You can email us Support@kr4all.com with your registered email address and request us to delete your information stored with us. 


Communication

To opt out of the marketing communication you can unsubscribe anytime. However, you will continue to receive important emails relating to your account. You can email us Support@kr4all.com with your registered email address. 

Third-party Service Providers

Third party 

  1. We are not responsible for  any consequences either directly or indirectly arising out of sharing of information with any third party service providers listed on the platform.

  2. We may share your information with the third parties service providers listed on the platform where required in order to provide the services through the KR4ALL™ App.


  1. Processing and use of the information that you provide to the third party service provider listed on the platform may be subject to their own privacy policy.

  2. Service providers listed on the platform in addition to medical confidentiality are under contractual obligation to take proper safeguards for protecting your personal and medical information.
     
  3. It is the Service Provider's responsibility to make sure that they are in compliance with all the applicable rules and regulations with respect to any information shared with them. 


Security

We undertake no liability for the security or safety of your information. However, we take reasonable security measures to protect your information in accordance with industry standards. We shall not be liable in any way for any unauthorized sharing of data. If you require more information or have questions regarding our security measures and how we keep your information secure please do reach out to support@kr4all with subject security. Liability if any is capped at the amount paid for the services availed on the platform.

Retention & Termination

We may retain certain personal information as long as we have legitimate need to do so or to comply with applicable legal requirements. We may terminate any user account or service provider account if found in breach of the terms of service or the privacy policy. 


Changes

This Privacy Policy may be subject to change from time to time. In case of any material change which is considered important for you or  may require your consent. We shall notify within the KR4ALL™ app or via your email registered with us.


Grievances
To report any breach or file complaints or any grievances feel free to reach out to Grievance Officer Dr Anil Kumar. 

anilkumar.mukteshwaram@kr4all.com


Contact Us

If you have questions about this Privacy Policy email at support@Kr4all.com with subject Privacy. For any grievances feel free to reach out to Grievance Officer Dr Anil Kumar

anilkumar.mukteshwaram@kr4all.com